{"id":852,"date":"2021-04-21T10:06:29","date_gmt":"2021-04-21T10:06:29","guid":{"rendered":"https:\/\/dev.sourcecode.sk\/wsczkb\/?post_type=ht_kb&#038;p=852"},"modified":"2021-06-24T10:56:52","modified_gmt":"2021-06-24T08:56:52","slug":"refundace-pri-nedostupnosti-serverovych-sluzeb","status":"publish","type":"ht_kb","link":"https:\/\/www.websupport.cz\/podpora\/kb\/refundace-pri-nedostupnosti-serverovych-sluzeb\/","title":{"rendered":"Refundace p\u0159i nedostupnosti serverov\u00fdch slu\u017eeb"},"content":{"rendered":"\n<p>Na\u0161e serverov\u00e9 a cloudov\u00e9 produkty a slu\u017eby navrhujeme a provozujeme podle best practice pro zachov\u00e1n\u00ed jejich co mo\u017en\u00e1 nejvy\u0161\u0161\u00ed dostupnosti a kvality. Uv\u011bdomujeme si, \u017ee jejich bezprobl\u00e9mov\u00fd provoz je velmi d\u016fle\u017eit\u00fd pro va\u0161e podnik\u00e1n\u00ed a projekty.<\/p>\n\n\n\n<p>V p\u0159\u00edpad\u011b, \u017ee zaznamen\u00e1te prokazatelnou nedostupnost n\u00e1mi provozovan\u00fdch slu\u017eeb je mo\u017en\u00e9 po\u017e\u00e1dat o refundaci.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dostupnost slu\u017eeb<\/h2>\n\n\n\n<p>Pod pojmem dostupnost slu\u017eeb se rozum\u00ed bezv\u00fdpadkov\u00fd provoz poskytovan\u00fdch slu\u017eeb ze strany spole\u010dnosti WebSupport. Ta zodpov\u00edd\u00e1 za hardware, s\u00ed\u0165 a infrastrukturu po opera\u010dn\u00ed syst\u00e9m, kter\u00fd je poskytovan\u00fd z\u00e1kazn\u00edkovi. Jeho aktualizace, provoz a spr\u00e1va, aplikace a data jsou na pln\u00e9 zodpov\u011bdnosti z\u00e1kazn\u00edka.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>N\u00e1zev slu\u017eby<\/strong><\/td><td><strong>P\u0159edm\u011bt dostupnosti<\/strong><\/td><\/tr><tr><td>Dedikovan\u00fd server<\/td><td>&#8211; dostupnost s\u00ed\u0165ov\u00e9 konektivity<br>&#8211; dostupnost elektrick\u00e9 energie<br>&#8211; funk\u010dnost fyzick\u00e9ho serveru (po\u0161kozen\u00ed komponent\u016f, kter\u00e9 znefunk\u010dn\u00ed jeho provoz)<\/td><\/tr><tr><td>Virtu\u00e1ln\u00ed server (VPS)<\/td><td>&#8211; dostupnost s\u00ed\u0165ov\u00e9 konektivity<br>&#8211; dostupnost elektrick\u00e9 energie<br>&#8211; provoz virtualizace <\/td><\/tr><tr><td>Virtu\u00e1ln\u00ed datov\u00e9 centrum (VDC)<\/td><td>&#8211; dostupnost s\u00ed\u0165ov\u00e9 konektivity<br>&#8211; dostupnost elektrick\u00e9 energie<br>&#8211; provoz virtualizace <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Podm\u00ednky refundace<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>refundace nen\u00ed automatick\u00e1, ale posuzuje se na z\u00e1klad\u011b p\u00edsemn\u00e9 nebo telefonick\u00e9 \u017e\u00e1dosti z\u00e1kazn\u00edka s uveden\u00edm term\u00ednu nedostupnosti nejpozd\u011bji 14 dn\u00ed od zaznamenan\u00e9 nedostupnosti<\/li><li>v p\u0159\u00edpad\u011b komplexn\u00edch \u0159e\u0161en\u00ed se refundace vztahuje na konkr\u00e9tn\u00ed server resp. sou\u010d\u00e1st \u0159e\u0161en\u00ed, ne na celek<\/li><li>do celkov\u00e9ho m\u011bs\u00ed\u010dn\u00edho sou\u010dtu jsou zapo\u010d\u00edt\u00e1van\u00e9 v\u00fdpadky del\u0161\u00ed ne\u017e 10 minut<\/li><li>z\u00e1kazn\u00edk mus\u00ed ur\u010dit p\u0159esn\u00fd \u010dasov\u00fd interval, kdy nedostupnost prob\u00edhala<\/li><li>refundace je p\u0159ipsan\u00e1 ve form\u011b kreditu na faktura\u010dn\u00ed profil z\u00e1kazn\u00edka<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">V\u00fd\u0161ka refundace<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>N\u00e1zev slu\u017eby<\/strong><\/td><td>P\u0159edm\u011bt dostupnosti<\/td><\/tr><tr><td>Dedikovan\u00fd server<\/td><td>4 % z m\u011bs\u00ed\u010dn\u00ed ceny za server za ka\u017edou ukon\u010denou hodinu, maxim\u00e1ln\u011b do v\u00fd\u0161ky m\u011bs\u00ed\u010dn\u00edho poplatku za serverovou slu\u017ebu<\/td><\/tr><tr><td>Virtu\u00e1ln\u00ed server (VPS)<\/td><td>10 % z m\u011bs\u00ed\u010dn\u00ed ceny za server za ka\u017edou ukon\u010denou hodinu, maxim\u00e1ln\u011b do v\u00fd\u0161ky m\u011bs\u00ed\u010dn\u00edho poplatku za serverovou slu\u017ebu<\/td><\/tr><tr><td><br>Virtu\u00e1ln\u00ed datov\u00e9 centrum (VDC)<\/td><td>10 % z m\u011bs\u00ed\u010dn\u00ed ceny za server za ka\u017edou ukon\u010denou hodinu, maxim\u00e1ln\u011b do v\u00fd\u0161ky m\u011bs\u00ed\u010dn\u00edho poplatku za serverovou slu\u017ebu<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Za nedostupnost se nepova\u017euje\u00a0<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>pl\u00e1novan\u00e1 odst\u00e1vka, \u010di servisn\u00ed z\u00e1sah resp. \u00fadr\u017eba serverov\u00e9 slu\u017eby\u00a0<\/li><li>nedostupnost mene\u017ementu slu\u017eby pomoc\u00ed WebSupport Webadmin a WebSupport VDC Dashboard (Horizon)<\/li><li>porucha konektivity a slu\u017eeb, na kterou nem\u00e1 spole\u010dnost WebSupport dosah, nap\u0159. v p\u0159\u00edpad\u011b s\u00ed\u0165ov\u00fdch a aplika\u010dn\u00edch \u00fatok\u016f (nap\u0159. typu DDOS) <\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Na\u0161e serverov\u00e9 a cloudov\u00e9 produkty a slu\u017eby navrhujeme a provozujeme podle best practice pro zachov\u00e1n\u00ed jejich co mo\u017en\u00e1 nejvy\u0161\u0161\u00ed dostupnosti a kvality. Uv\u011bdomujeme si, \u017ee jejich bezprobl\u00e9mov\u00fd provoz je velmi d\u016fle\u017eit\u00fd pro va\u0161e podnik\u00e1n\u00ed a projekty. V p\u0159\u00edpad\u011b, \u017ee zaznamen\u00e1te prokazatelnou nedostupnost n\u00e1mi provozovan\u00fdch slu\u017eeb je mo\u017en\u00e9 po\u017e\u00e1dat o refundaci&#8230;.<\/p>\n","protected":false},"author":3,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[72],"ht-kb-tag":[],"class_list":["post-852","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-servery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refundace p\u0159i nedostupnosti serverov\u00fdch slu\u017eeb - Websupport Centrum n\u00e1pov\u011bdy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.cz\/podpora\/kb\/refundace-pri-nedostupnosti-serverovych-sluzeb\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refundace p\u0159i nedostupnosti serverov\u00fdch slu\u017eeb - Websupport Centrum n\u00e1pov\u011bdy\" \/>\n<meta property=\"og:description\" content=\"Na\u0161e serverov\u00e9 a cloudov\u00e9 produkty a slu\u017eby navrhujeme a provozujeme podle best practice pro zachov\u00e1n\u00ed jejich co mo\u017en\u00e1 nejvy\u0161\u0161\u00ed dostupnosti a kvality. 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