{"id":3406,"date":"2015-11-13T16:28:27","date_gmt":"2015-11-13T15:28:27","guid":{"rendered":"http:\/\/blog.websupport.cz\/?p=3406"},"modified":"2025-03-11T21:18:23","modified_gmt":"2025-03-11T20:18:23","slug":"jak-vypada-jeden-den-v-zivote-helpdeskarky","status":"publish","type":"post","link":"https:\/\/www.websupport.cz\/blog\/2015\/11\/jak-vypada-jeden-den-v-zivote-helpdeskarky\/","title":{"rendered":"Jak vypad\u00e1 jeden den v \u017eivot\u011b helpdesk\u00e1\u0159ky"},"content":{"rendered":"

Ve\u010der p\u0159ed. P\u0159ijdu ze setk\u00e1n\u00ed s kamar\u00e1dy v dobr\u00e9 n\u00e1lad\u011b, d\u00e1m si standardn\u011b lehkou ve\u010de\u0159i, nebo\u0165 sacharidy jsou SMRT. Vyhod\u00edm si nohy a odpo\u010d\u00edv\u00e1m. Kr\u00e1tce p\u0159ed p\u016flnoc\u00ed se p\u0159em\u00edst\u00edm do postele a p\u0159i nastavov\u00e1n\u00ed bud\u00edku op\u011bt p\u0159epo\u010d\u00edt\u00e1vat, kolik hodin mi zb\u00fdv\u00e1 do jeho hl\u00e1\u0161en\u00ed.<\/p>\n

Rada \u010d. 1<\/i><\/b><\/h3>\n

\u201eNikdy nepo\u010d\u00edtej, kolik hodin bude\u0161 sp\u00e1t, ne\u017e zazvon\u00ed bud\u00edk. Vzbud\u00ed\u0161 se stejn\u011b unaven\u00fd.\u201d<\/i><\/p><\/blockquote>\n

Znovu ten odporn\u00fd zvuk bud\u00edku. Jeho t\u00f3nu se vyrovn\u00e1 pouze zvon\u011bn\u00ed LiveChatu.<\/p>\n

Vyst\u0159el\u00edm z postele s v\u011bdom\u00edm, \u017ee pokud si jen minutku zd\u0159\u00edmnu, probl\u00e9m bude na sv\u011bt\u011b. St\u00edh\u00e1m tak jedin\u011b WC, um\u00fdt zuby, bal\u00edm v\u011bci a vyr\u00e1\u017e\u00edm na MHD, studentsk\u00fd bus \u010d.39 – sm\u011br Ml\u00fdnsk\u00e1 dolina. P\u0159i b\u011bhu parkem jsem vd\u011b\u010dna na\u0161\u00ed firemn\u00ed filozofii „kdy\u017e nem\u016f\u017ee\u0161, p\u0159idej“, jako\u017e i m\u00e9 volb\u011b, ned\u00e1t si podpatky.<\/p>\n

Kdo m\u011bl tu \u010dest tak v\u00ed, \u017ee r\u00e1no je cesta v p\u0159epln\u011bn\u00e9m buse \u010d.39 peklo. Vlastn\u011b i odpoledne a vlastn\u011b \u00fapln\u011b v\u017edycky. D\u00edky m\u00e9 vlastnosti „v\u0161echno d\u011bl\u00e1m na posledn\u00ed chv\u00edli“ a benefitu sn\u00eddan\u011b v pr\u00e1ci, jsem prvn\u00ed j\u00eddlo dne vynechala.\u00a0Te\u010f z toho m\u00e1m velkou radost, proto\u017ee r\u016fzn\u00e9 chut\u011b a v\u016fn\u011b nep\u016fsob\u00ed v\u016fbec dob\u0159e.<\/p>\n

Rada \u010d. 2<\/i><\/b><\/h3>\n

\u201eHned jak vstane\u0161, nasn\u00eddej se! 9\/10 helpdesk\u00e1\u0159\u016f to nestihne ani v pr\u00e1ci a pt\u00e1 se na ob\u011bd u\u017e p\u0159ed 10:00.\u201d<\/i><\/p><\/blockquote>\n

Nad\u011bje, \u017ee st\u00edham, pokud bude v\u0161ude v Bratislav\u011b zelen\u00e1 vlna, bledne. P\u0159ich\u00e1z\u00ed sr\u00e1\u017eka n\u011bjak\u00e9ho hipstersk\u00e9ho cyklisty u „Zo\u0161ky“ a j\u00e1 v\u00edm, co p\u0159ijde… Nest\u00edha\u0161 v korporaci = \u0159ekne\u0161 promi\u0148. Ve Websupport\u011b? P\u0159ijde Mi\u010d Bjukenen.<\/p>\n

\"556018_10151883873062142_1889750449_n\"<\/p>\n

Rada \u010d. 3<\/i><\/b><\/h3>\n

\u201eJezdi do pr\u00e1ce na kole, m\u00edsto Mi\u010da Bjukenena bude sval na stehn\u011b a pot na \u010dele.\u201d<\/i><\/p><\/blockquote>\n

Hned je den kr\u00e1sn\u011bj\u0161\u00ed!<\/p>\n

No nic, pod vlivem okolnost\u00ed vypou\u0161t\u00edm sko\u0159icov\u00e9 Cini Minis a rann\u00ed k\u00e1vu. Used\u00e1m do sv\u00e9ho pracovn\u00edho kr\u00e1lovstv\u00ed, m\u00e1vnut\u00edm ruky zdrav\u00edm kolegu, kter\u00fd m\u00e1 to \u0161t\u011bst\u00ed a jezd\u00ed autem. 8:00 jsme online.<\/p>\n

Po v\u00edce jak 5 letech, co pracuji na helpdesku, u\u017e ods\u00edp\u00e1 jeden klient za druh\u00fdm. Srde\u010dn\u00fdm d\u011bkuji se se mnou lou\u010d\u00ed. Pokud v dev\u011bt r\u00e1no p\u0159eje p\u0159\u00edjemn\u00fd zbytek dne, tak j\u00e1 v\u00edm, \u017ee ten m\u016fj bude trvat dlouho.<\/p>\n

Potaj\u00ed tipuji, kdy p\u0159ijde na \u0159adu t\u00e9ma ob\u011bd. Pam-pam, kolem 10:00 je to tady. Nast\u00e1v\u00e1 licitace cel\u00e9 firmy, odkud se co objedn\u00e1, co kdo p\u0159inese a zda to bude v\u016fbec dobr\u00e9. Ob\u011btuji jednu stravenku a vyu\u017eiji don\u00e1\u0161ku.<\/p>\n

Rada \u010d. 4<\/i><\/b><\/h3>\n

\u201eOb\u011bdvej v\u017edy mimo sv\u00e9 pracovn\u00ed m\u00edsto, pom\u016f\u017ee ti to p\u0159ij\u00edt na jin\u00e9 my\u0161lenky a zjistit jm\u00e9na nov\u00fdch koleg\u016f.\u201d<\/i><\/p><\/blockquote>\n

Dop\u0159eju si pauzi\u010dku p\u0159esn\u011b v po\u0159ad\u00ed, v jak\u00e9m jsem si r\u00e1no „zacvakala kartu“ a u\u017eiju si v\u00fdhled z balkonu. Moje slavn\u00e1 fotka s k\u00e1vou z livechat je toho d\u016fkazem. Balkon je kouzeln\u00fd nejen b\u011bhem v\u00e1no\u010dn\u00ed p\u00e1rty.<\/p>\n

\"LiveAgentWebSupport\"<\/p>\n

Ani my ve WebSupport\u011b nejsme v\u00fdjimkou a po ob\u011bd\u011b to i u n\u00e1s je v\u017edycky t\u011b\u017e\u0161\u00ed. Utrhnu se od klienta, kter\u00fd si nastavuje mailov\u00e9ho klienta a vol\u00edm Velmi velkou k\u00e1vu s Velmi v\u00fdraznou chut\u00ed jako spr\u00e1vn\u00fd \u017eivotabudi\u010d. Delonghi je pro m\u011b to prav\u00e9.<\/p>\n

Rada \u010d. 5<\/i><\/b><\/h3>\n

\u201ePokud chce\u0161 k\u00e1vu, po\u010dkej na kolegu admina, jako \u017een\u011b v IT firm\u011b ti dop\u0159eje kapu\u010d\u00ednko.\u201d<\/i><\/p><\/blockquote>\n

Nic nedok\u00e1\u017ee v\u00edc pot\u011b\u0161it a nadchnout tak, kdy\u017e Mi\u0161o \/Truban<\/a>\/ povznesen\u011b zahl\u00e1s\u00ed (ve velmi vz\u00e1cn\u00e9 chv\u00edli, kdy\u017e kone\u010dn\u011b nic nezvon\u00ed a nikdo netelefonuje), \u017ee dnes je to vlastn\u011b \u00fapln\u00e1 pohoda.<\/p>\n

Rada \u010d. 6<\/i><\/b><\/h3>\n

\u201eNikdy nahlas nevyslovuj: Dnes je toho n\u011bjak m\u00e1lo. Karma to usly\u0161\u00ed a ty toho bude\u0161 pozd\u011bji litovat.\u201d<\/i><\/p><\/blockquote>\n

Do konce slu\u017eby pln\u00edm p\u0159\u00e1n\u00ed a rozkazy klient\u016f a tajn\u011b odpo\u010d\u00edt\u00e1v\u00e1m, kdy mi dneska odzvon\u00ed. S pocitem dostihov\u00e9ho kon\u011b v c\u00edli se odhla\u0161uji ze syst\u00e9mu a obouv\u00e1m si b\u011b\u017eeck\u00e9 tenisky. V\u016fbec nev\u00edm, kde se to ve mn\u011b vzalo, ale dvan\u00e1ctiminutovky na z\u00e1kladce v\u017edy trvaly alespo\u0148 20 minut a nyn\u00ed dobrovoln\u011b b\u011bh\u00e1m i hodinu. Balz\u00e1m na du\u0161i po cel\u00e9m dnu psychick\u00e9 n\u00e1mahy.<\/p>\n

Rada \u010d. 7<\/i><\/b><\/h3>\n

\u201eZa 20 minut odch\u00e1z\u00ed\u0161 z pr\u00e1ce. Nezapome\u0148 to \u0159\u00edct v\u0161em koleg\u016fm, budou t\u011b za to milovat!\u201d<\/i><\/p><\/blockquote>\n

Bal\u00edm si svoje \u0161vestky a jdu je\u0161t\u011b pokecat s holkama do m\u011bsta, abych si ve\u010der mohla op\u011bt nastavit bud\u00edk.<\/p>\n

Rada \u010d. 8<\/i><\/b><\/h3>\n

\u201eKdy\u017e u\u017e odch\u00e1z\u00ed\u0161, nezapome\u0148 se odhl\u00e1sit z po\u010d\u00edta\u010de. Pomsta b\u00fdv\u00e1 sladk\u00e1 a kolegov\u00e9 se to odvd\u011b\u010d\u00ed nejedn\u00edm statusem.\u201d<\/i><\/p><\/blockquote>\n

Bonusov\u00e1 rada \u010d. 1<\/i><\/b><\/h3>\n

\u201eV\u017edy si kompenzuj psychickou n\u00e1mahu fyzickou. Nen\u00ed nic lep\u0161\u00edho, ne\u017e si po po\u0159\u00e1dn\u00e9m tr\u00e9ninku nevzpomenout, \u017ee byl \u010dlov\u011bk v pr\u00e1ci.\u201d<\/i><\/p><\/blockquote>\n

Bonusov\u00e1 rada \u010d. 2<\/i><\/b><\/h3>\n

\u201eM\u011bj r\u00e1d svoji pr\u00e1ci, na v\u00fdsledc\u00edch to bude v\u017edycky vid\u011bt. :-)\u201d<\/i><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Ve\u010der p\u0159ed. P\u0159ijdu ze setk\u00e1n\u00ed s kamar\u00e1dy v dobr\u00e9 n\u00e1lad\u011b, d\u00e1m si standardn\u011b lehkou ve\u010de\u0159i, nebo\u0165 sacharidy jsou SMRT. Vyhod\u00edm si nohy a odpo\u010d\u00edv\u00e1m. Kr\u00e1tce p\u0159ed p\u016flnoc\u00ed se p\u0159em\u00edst\u00edm do postele a p\u0159i nastavov\u00e1n\u00ed bud\u00edku op\u011bt p\u0159epo\u010d\u00edt\u00e1vat, kolik hodin mi zb\u00fdv\u00e1 do jeho hl\u00e1\u0161en\u00ed. Rada \u010d. 1 \u201eNikdy nepo\u010d\u00edtej, kolik hodin bude\u0161 sp\u00e1t, ne\u017e zazvon\u00ed […]<\/p>\n","protected":false},"author":1,"featured_media":3443,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[218,15,52],"tags":[353,142,108,99,120,19,354],"class_list":["post-3406","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-helpdesk-2","category-nase-zpravy","category-tipy-a-triky","tag-den","tag-help","tag-helpdesk","tag-podpora","tag-support","tag-websupport","tag-zakaznicka"],"yoast_head":"\nJak vypad\u00e1 jeden den v \u017eivot\u011b helpdesk\u00e1\u0159ky<\/title>\n<meta name=\"description\" content=\"Blogpost o tom, jak\u00e9 je to b\u00fdt sou\u010d\u00e1st\u00ed helpdesku WebSupportu a jak se do pr\u00e1ce t\u011b\u0161it a m\u00edt ji r\u00e1d.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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