{"id":3110,"date":"2014-08-07T09:22:27","date_gmt":"2014-08-07T07:22:27","guid":{"rendered":"http:\/\/blog.websupport.cz\/?p=3110"},"modified":"2025-03-11T21:18:21","modified_gmt":"2025-03-11T20:18:21","slug":"kolik-hvezdicek-ma-vas-eshop","status":"publish","type":"post","link":"https:\/\/www.websupport.cz\/blog\/2014\/08\/kolik-hvezdicek-ma-vas-eshop\/","title":{"rendered":"Kolik hv\u011bzdi\u010dek m\u00e1 v\u00e1\u0161 eshop?"},"content":{"rendered":"<p><a title=\"Nicereply.com\" href=\"http:\/\/www.nicereply.com\" target=\"_blank\">Nicereply<\/a> u\u017e n\u011bkolik let umo\u017e\u0148uje sv\u00fdm klient\u016fm z\u00edsk\u00e1vat zp\u011btnou vazbu na jejich aktivity spojen\u00e9 se z\u00e1kaznickou podporou. V \u010dervnu jsme p\u0159i\u0161li s n\u011bkolika novinkami, o kter\u00fdch bychom v\u00e1s cht\u011bli informovat. P\u0159edstavili jsme nov\u00fd Nicereply Dashboard, ve kter\u00e9m si u\u017eivatel\u00e9 m\u016f\u017eou nastavit a sledovat c\u00edle (Goals), zp\u0159ehlednili jsme grafy v podob\u011b Histogramu a Leaderboardu, p\u0159idali jsme mo\u017enost zobrazit si jedn\u00edm kliknut\u00edm probl\u00e9mov\u00e9 tickety. No a nejv\u011bt\u0161\u00ed novinkou je fungl nov\u00fd n\u00e1stroj Nicereply Cart. <!--more--><\/p>\n<p>Jak u\u017e n\u00e1zev napov\u00edd\u00e1 (cart = n\u00e1kupn\u00ed ko\u0161\u00edk) je ur\u010den\u00fd pro vlastn\u00edky internetov\u00fdch obchod\u016f, kter\u00fdm umo\u017e\u0148uje sb\u00edrat feedback od z\u00e1kazn\u00edk\u016f n\u011bkolika zp\u016fsoby:<\/p>\n<ul>\n<li>Cart embed<\/li>\n<li>Cart link<\/li>\n<li>Cart k\u00f3d<\/li>\n<\/ul>\n<p style=\"text-align: left;\" align=\"CENTER\"><span style=\"font-size: large;\">\u00a0<\/span><\/p>\n<p><a href=\"http:\/\/blog.websupport.sk\/wp-content\/uploads\/2014\/07\/NICEREPLY-CART.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5286 aligncenter\" alt=\"NICEREPLY CART\" src=\"http:\/\/blog.websupport.sk\/wp-content\/uploads\/2014\/07\/NICEREPLY-CART.png\" width=\"292\" height=\"49\" \/><\/a><\/p>\n<p>V\u0161echno, co je nutn\u00e9 pro vyu\u017e\u00edv\u00e1n\u00ed slu\u017eby Nicereply Cart, je vytvo\u0159it si po registraci tzv. Cartcase &#8211; tedy ot\u00e1zku, kterou chcee majitel eshop polo\u017eit sv\u00fdm z\u00e1kazn\u00edk\u016fm.<\/p>\n<p align=\"JUSTIFY\"><span style=\"font-size: large;\">\u00a0<\/span><\/p>\n<p align=\"JUSTIFY\"><a href=\"http:\/\/blog.websupport.sk\/wp-content\/uploads\/2014\/07\/NiceReplz2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5287 aligncenter\" alt=\"NiceReply\" src=\"http:\/\/blog.websupport.sk\/wp-content\/uploads\/2014\/07\/NiceReplz2.png\" width=\"388\" height=\"160\" \/><\/a><\/p>\n<p align=\"JUSTIFY\"><span style=\"font-size: large; line-height: 1.5em;\">\u00a0<\/span><\/p>\n<p>Po vytvo\u0159en\u00ed ot\u00e1zky si vybere jednu z mo\u017enost\u00ed \u0161\u00ed\u0159en\u00ed. M\u016f\u017ee ot\u00e1zku vlo\u017eit do sv\u00e9 str\u00e1nky, sd\u00edlet odkaz na soci\u00e1ln\u00edch s\u00edt\u00edch nebo vlo\u017eit k\u00f3d do mailu.<\/p>\n<p>Sesb\u00edran\u00fd feedback se monitoruje v\u00a0jednoduch\u00e9 a p\u0159ehledn\u00e9 str\u00e1nce hodnocen\u00ed na <a title=\"Nicereply Cart\" href=\"http:\/\/nicereply.com\/cart\" target=\"_blank\">Nicereply Cart<\/a>.<\/p>\n<p>Jakou jsou v\u00fdhody Nicereply Cart? P\u0159esto\u017ee je b\u011b\u017en\u00e9, \u017ee z\u00e1kazn\u00edci si mezi sebou sami \u0159eknou osobn\u00ed zku\u0161enosti na produkt nebo slu\u017ebu, ne v\u017edy jsou vyu\u017eiteln\u00e9 a relevantn\u00ed pro samotn\u00e9ho obchodn\u00edka. Nicereply Cart umo\u017e\u0148uje z\u00e1kazn\u00edkovi poskytnout p\u0159\u00edm\u00fd feedback obchodn\u00edkovi. M\u016f\u017ee ho ohodnotit hv\u011bzdi\u010dkami &#8211; na rozd\u00edl od Nicereply pro z\u00e1kaznickou podporu jsme tentokr\u00e1t zvolili jednodu\u0161\u0161\u00ed a srozumiteln\u011bj\u0161\u00ed 5 hv\u011bzdi\u010dkovou stupnici. Samoz\u0159ejmost\u00ed je i slovn\u00ed koment\u00e1\u0159, ve kter\u00e9m m\u016f\u017ee z\u00e1kazn\u00edk popsat konkr\u00e9tn\u00ed probl\u00e9m nebo zku\u0161enost s n\u00e1kupn\u00edm procesem. V\u0161echny reakce vid\u00ed obchodn\u00edk na sv\u00e9m \u00fa\u010dtu v konkr\u00e9tn\u00edm Cartcase.<\/p>\n<p><strong><a title=\"Nicereply Cart\" href=\"https:\/\/www.nicereply.com\/cart\" target=\"_blank\">Registrace je zdarma<\/a><\/strong> a sta\u010d\u00ed na ni e-mail, jm\u00e9no a heslo. V\u011b\u0159\u00edme, \u017ee u\u017eivatel\u016fm bude Nicereply Cart p\u0159in\u00e1\u0161et cenn\u00fd feedback, d\u00edky kter\u00e9mu zoptimalizuj\u00ed n\u00e1kupn\u00ed proces ke spokojenosti sv\u00fdch z\u00e1kazn\u00edk\u016f.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nicereply u\u017e n\u011bkolik let umo\u017e\u0148uje sv\u00fdm klient\u016fm z\u00edsk\u00e1vat zp\u011btnou vazbu na jejich aktivity spojen\u00e9 se z\u00e1kaznickou podporou. V \u010dervnu jsme p\u0159i\u0161li s n\u011bkolika novinkami, o kter\u00fdch bychom v\u00e1s cht\u011bli informovat. P\u0159edstavili jsme nov\u00fd Nicereply Dashboard, ve kter\u00e9m si u\u017eivatel\u00e9 m\u016f\u017eou nastavit a sledovat c\u00edle (Goals), zp\u0159ehlednili jsme grafy v podob\u011b Histogramu a Leaderboardu, p\u0159idali jsme [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3113,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58,1,4,52],"tags":[107,271,110,284],"class_list":["post-3110","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business","category-ostatni","category-technologie","category-tipy-a-triky","tag-feedback","tag-nastroj","tag-nicereply","tag-zpetna-vazba"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Kolik hv\u011bzdi\u010dek m\u00e1 v\u00e1\u0161 eshop? - Websupport.cz Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.cz\/blog\/2014\/08\/kolik-hvezdicek-ma-vas-eshop\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Kolik hv\u011bzdi\u010dek m\u00e1 v\u00e1\u0161 eshop? - Websupport.cz Blog\" \/>\n<meta property=\"og:description\" content=\"Nicereply u\u017e n\u011bkolik let umo\u017e\u0148uje sv\u00fdm klient\u016fm z\u00edsk\u00e1vat zp\u011btnou vazbu na jejich aktivity spojen\u00e9 se z\u00e1kaznickou podporou. V \u010dervnu jsme p\u0159i\u0161li s n\u011bkolika novinkami, o kter\u00fdch bychom v\u00e1s cht\u011bli informovat. P\u0159edstavili jsme nov\u00fd Nicereply Dashboard, ve kter\u00e9m si u\u017eivatel\u00e9 m\u016f\u017eou nastavit a sledovat c\u00edle (Goals), zp\u0159ehlednili jsme grafy v podob\u011b Histogramu a Leaderboardu, p\u0159idali jsme [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.websupport.cz\/blog\/2014\/08\/kolik-hvezdicek-ma-vas-eshop\/\" \/>\n<meta property=\"og:site_name\" content=\"Websupport.cz Blog\" \/>\n<meta property=\"article:published_time\" content=\"2014-08-07T07:22:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-11T20:18:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.websupport.cz\/blog\/app\/uploads\/2014\/08\/nicerply.png\" \/>\n\t<meta property=\"og:image:width\" content=\"517\" \/>\n\t<meta property=\"og:image:height\" content=\"112\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Websupport.cz\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Napsal(a)\" \/>\n\t<meta name=\"twitter:data1\" content=\"Websupport.cz\" \/>\n\t<meta name=\"twitter:label2\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/2014\\\/08\\\/kolik-hvezdicek-ma-vas-eshop\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/2014\\\/08\\\/kolik-hvezdicek-ma-vas-eshop\\\/\"},\"author\":{\"name\":\"Websupport.cz\",\"@id\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/#\\\/schema\\\/person\\\/be8a57f48495cd69e6ebef3e22d82617\"},\"headline\":\"Kolik hv\u011bzdi\u010dek m\u00e1 v\u00e1\u0161 eshop?\",\"datePublished\":\"2014-08-07T07:22:27+00:00\",\"dateModified\":\"2025-03-11T20:18:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/2014\\\/08\\\/kolik-hvezdicek-ma-vas-eshop\\\/\"},\"wordCount\":407,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/2014\\\/08\\\/kolik-hvezdicek-ma-vas-eshop\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/app\\\/uploads\\\/2014\\\/08\\\/nicerply.png\",\"keywords\":[\"feedback\",\"n\u00e1stroj\",\"nicereply\",\"zp\u011btn\u00e1 vazba\"],\"articleSection\":[\"Business\",\"Ostatn\u00ed\",\"Technologie\",\"Tipy a triky\"],\"inLanguage\":\"cs\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/2014\\\/08\\\/kolik-hvezdicek-ma-vas-eshop\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/2014\\\/08\\\/kolik-hvezdicek-ma-vas-eshop\\\/\",\"url\":\"https:\\\/\\\/www.websupport.cz\\\/blog\\\/2014\\\/08\\\/kolik-hvezdicek-ma-vas-eshop\\\/\",\"name\":\"Kolik hv\u011bzdi\u010dek m\u00e1 v\u00e1\u0161 eshop? 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