{"id":23,"date":"2008-09-04T13:16:20","date_gmt":"2008-09-04T11:16:20","guid":{"rendered":"http:\/\/blog.websupport.sk\/?p=23"},"modified":"2025-03-11T21:18:09","modified_gmt":"2025-03-11T20:18:09","slug":"helpdesk-emaily","status":"publish","type":"post","link":"https:\/\/www.websupport.cz\/blog\/2008\/09\/helpdesk-emaily\/","title":{"rendered":"HelpDesk &#8211; emaily"},"content":{"rendered":"<p><a href=\"http:\/\/blog.websupport.sk\/2008\/09\/helpdesk-emaily\/\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone\" title=\"otrs\" src=\"http:\/\/blog.websupport.sk\/wp-content\/uploads\/2008\/09\/otrs.jpg\" alt=\"\" width=\"517\" height=\"112\" \/><\/a><\/p>\n<p>V\u00a0t\u00e9to s\u00e9rii\u00a0\u010dl\u00e1nk\u016f\u00a0V\u00e1m\u00a0uk\u00e1\u017eeme jak\u00a0m\u00e1me\u00a0\u0159e\u0161en\u00fd\u00a0helpdesk.\u00a0Konkr\u00e9tn\u011b\u00a0jak se\u00a0vypo\u0159\u00e1d\u00e1v\u00e1 \u00a0s po\u017eadavky\u00a0na\u0161ich klient\u016f.\u00a0Denn\u011b\u00a0n\u00e1m\u00a0p\u0159ijdou\u00a0stovky\u00a0mail\u016f\u00a0s ot\u00e1zkami,\u00a0p\u0159ipom\u00ednkami\u00a0a\u00a0\u017e\u00e1dost\u00ed o pomoc.\u00a0Bez\u00a0dobr\u00e9ho\u00a0ticketov\u00e9ho\u00a0syst\u00e9mu by\u00a0bylo efektivn\u00ed\u00a0spr\u00e1vu\u00a0tolika\u00a0po\u017eadavk\u016f\u00a0nemo\u017en\u00e9.<\/p>\n<p>N\u00e1m v tomto\u00a0v\u00edd\u00e1te\u00a0pom\u00e1h\u00e1\u00a0open source\u00a0software\u00a0OTRS.org<\/p>\n<p><!--more--><br \/>\nKa\u017ed\u00fd\u00a0mail\u00a0kter\u00fd n\u00e1m\u00a0z\u00e1kazn\u00edk\u00a0po\u0161le\u00a0na kontaktn\u00ed adresu\u00a0helpdesk@websupport.cz,\u00a0syst\u00e9m st\u00e1hne\u00a0a\u00a0p\u0159i\u0159ad\u00ed mu\u00a0\u010d\u00edslo (ticket).\u00a0N\u00e1sledn\u011b\u00a0ho\u00a0na z\u00e1klad\u011b\u00a0filtr\u016f\u00a0vlo\u017e\u00ed do\u00a0pat\u0159i\u010dn\u00e9\u00a0z\u00e1lo\u017eky a\u00a0p\u0159i\u0159ad\u00ed zam\u011bstnanci.<\/p>\n<p style=\"margin-bottom: 0cm;\">Syst\u00e9m\u00a0d\u00e1le\u00a0funguje jako\u00a0norm\u00e1ln\u00ed\u00a0mailov\u00fd klient.\u00a0Na po\u017eadavky\u00a0\/\u00a0tickety\u00a0se d\u00e1\u00a0odpov\u011bd\u011bt,\u00a0daj\u00ed se\u00a0p\u0159esunout\u00a0jin\u00e9mu zam\u011bstnanci nebo\u00a0technikovi.\u00a0Daj\u00ed se\u00a0lock\u00a0dokud se\u00a0na\u00a0nich pracuje,\u00a0abytot\u00e9\u017e\u00a0nemusel d\u011blat\u00a0n\u011bkdo druh\u00fd,\u00a0m\u016f\u017eete je\u00a0sledovat\u00a0p\u0159\u00edpadn\u011b\u00a0komentovat.<\/p>\n<p style=\"margin-bottom: 0cm;\">Lep\u0161\u00ed fungov\u00e1n\u00ed\u00a0syst\u00e9mu\u00a0pochop\u00edte\u00a0z t\u011bchto\u00a0screenshot\u016f:\u00a0http:\/\/otrs.org\/screenshot\/\u00a0p\u0159\u00edpadn\u011b zdema:\u00a0http:\/\/demo.otrs.org\/otrs\/index.pl<\/p>\n<p style=\"margin-bottom: 0cm;\">\u010cl\u00e1nek\u00a0jsme vytvo\u0159ili,\u00a0proto\u017ee si mysl\u00edme\u00a0\u017ee\u00a0n\u011bkter\u00fdm\u00a0na\u0161im klient\u016fm,\u00a0kter\u00fd\u00a0nic takov\u00e9honepou\u017e\u00edvaj\u00ed,\u00a0by se\u00a0podobn\u00fd\u00a0syst\u00e9m mohl\u00a0zd\u00e1t\u00a0u\u017eite\u010dn\u00fd.\u00a0OTRS\u00a0doporu\u010dujeme v\u0161em\u00a0firm\u00e1m, jejich\u017e komunikace se z\u00e1kazn\u00edky\u00a0prob\u00edh\u00e1 hlavn\u011b\u00a0na \u00farovni\u00a0mail\u016f\u00a0ao jejich\u00a0po\u017eadavky\u00a0se star\u00e1\u00a0n\u011bkolik zam\u011bstnanc\u016f.\u00a0Syst\u00e9m\u00a0m\u00e1 rozhran\u00ed\u00a0i pro z\u00e1kazn\u00edky,\u00a0to\u00a0ale my\u00a0nepou\u017e\u00edv\u00e1me.\u00a0Tak\u00e9\u00a0se do n\u011bj\u00a0daj\u00ed logovat\u00a0i\u00a0telefon\u00e1ty,\u00a0ale to u\u017e\u00a0ru\u010dn\u011b\u00a0a\u00a0proto tuto\u00a0funkc\u00ed\u00a0nepou\u017e\u00edv\u00e1me.<\/p>\n<p style=\"margin-bottom: 0cm;\">Pokud v\u00e1s\u00a0OTRS\u00a0zaujalo,\u00a0r\u00e1di v\u00e1m\u00a0p\u0159i jeho prov\u00e1d\u011bn\u00ed\u00a0pom\u016f\u017eeme.\u00a0P\u0159\u00edpadn\u011b\u00a0odpov\u00edme\u00a0ot\u00e1zky\u00a0i v koment\u00e1\u0159\u00edch\u00a0pod \u010dl\u00e1nkem.<\/p>\n<p style=\"margin-bottom: 0cm;\">V p\u0159\u00ed\u0161t\u00edm\u00a0\u010dl\u00e1nku o\u00a0helpdesku\u00a0v\u00e1m uk\u00e1\u017eeme\u00a0jak\u00a0m\u00e1me\u00a0vy\u0159e\u0161en\u00e9\u00a0telefonick\u00e9\u00a0po\u017eadavky.<\/p>\n<p style=\"margin-bottom: 0cm;\">Berte a vychutn\u00e1vejte.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V\u00a0t\u00e9to s\u00e9rii\u00a0\u010dl\u00e1nk\u016f\u00a0V\u00e1m\u00a0uk\u00e1\u017eeme jak\u00a0m\u00e1me\u00a0\u0159e\u0161en\u00fd\u00a0helpdesk.\u00a0Konkr\u00e9tn\u011b\u00a0jak se\u00a0vypo\u0159\u00e1d\u00e1v\u00e1 \u00a0s po\u017eadavky\u00a0na\u0161ich klient\u016f.\u00a0Denn\u011b\u00a0n\u00e1m\u00a0p\u0159ijdou\u00a0stovky\u00a0mail\u016f\u00a0s ot\u00e1zkami,\u00a0p\u0159ipom\u00ednkami\u00a0a\u00a0\u017e\u00e1dost\u00ed o pomoc.\u00a0Bez\u00a0dobr\u00e9ho\u00a0ticketov\u00e9ho\u00a0syst\u00e9mu by\u00a0bylo efektivn\u00ed\u00a0spr\u00e1vu\u00a0tolika\u00a0po\u017eadavk\u016f\u00a0nemo\u017en\u00e9. N\u00e1m v tomto\u00a0v\u00edd\u00e1te\u00a0pom\u00e1h\u00e1\u00a0open source\u00a0software\u00a0OTRS.org<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,4],"tags":[],"class_list":["post-23","post","type-post","status-publish","format-standard","hentry","category-ostatni","category-technologie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>HelpDesk - emaily - Websupport.cz Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.websupport.cz\/blog\/2008\/09\/helpdesk-emaily\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"HelpDesk - emaily - Websupport.cz Blog\" \/>\n<meta property=\"og:description\" content=\"V\u00a0t\u00e9to s\u00e9rii\u00a0\u010dl\u00e1nk\u016f\u00a0V\u00e1m\u00a0uk\u00e1\u017eeme jak\u00a0m\u00e1me\u00a0\u0159e\u0161en\u00fd\u00a0helpdesk.\u00a0Konkr\u00e9tn\u011b\u00a0jak se\u00a0vypo\u0159\u00e1d\u00e1v\u00e1 \u00a0s po\u017eadavky\u00a0na\u0161ich klient\u016f.\u00a0Denn\u011b\u00a0n\u00e1m\u00a0p\u0159ijdou\u00a0stovky\u00a0mail\u016f\u00a0s ot\u00e1zkami,\u00a0p\u0159ipom\u00ednkami\u00a0a\u00a0\u017e\u00e1dost\u00ed o pomoc.\u00a0Bez\u00a0dobr\u00e9ho\u00a0ticketov\u00e9ho\u00a0syst\u00e9mu by\u00a0bylo efektivn\u00ed\u00a0spr\u00e1vu\u00a0tolika\u00a0po\u017eadavk\u016f\u00a0nemo\u017en\u00e9. 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